FAQ

You can place your order through our online store or give us a call at USA: +1 ‪(786) 309-6888; HK: +852 57008919 during business hours (M-F, 8 am to 10 pm MST), and we'll be happy to help you place an order over the phone.

Feel free to contact our support team: info@cantaesthetic.com

At Canta Esthetic, your convenience and security are our top priorities. To make your shopping experience as smooth and enjoyable as possible, we gladly accept a variety of secure payment methods. These include major credit and debit cards such as Visa, Mastercard, American Express, Discover, Diners Club, and JCB. You can also enjoy a fast and seamless checkout with Apple Pay and Google Pay.

For added flexibility, we proudly offer “Buy Now, Pay Later” options through Klarna and Afterpay, so you can invest in your business with confidence and ease.

• Pre-order Policy

For all pre-orders, we kindly ask for full payment at the time of purchase. This allows us to reserve your item and ensure timely processing once it's ready to ship.

• Payment Methods Not Accepted

At this time, we’re unable to accept PayPal, MoneyGram, or personal checks. We sincerely apologize for any inconvenience and appreciate your understanding.

We’re Here for You

If you have any questions or need help with your payment, our friendly support team is always happy to assist.

Email: info@cantaesthetic.com

Phone: USA: +1 ‪(786) 309-6888; HK: +852 57008919 (Available daily from 8 a.m. to 10 p.m. GMT+8)

Thank you for choosing Canta Esthetic—we’re honored to be part of your journey!

Your credit card will be charged in full at the time of order placement. This secures your purchase and allows us to promptly prepare and ship your aesthetic equipment, ensuring the fastest delivery possible.

If you have any questions or need assistance, please don’t hesitate to contact our customer support team at info@cantaesthetic.com or call us at USA: +1 ‪(786) 309-6888; HK: +852 57008919 during business hours (M-F, 8 am to 10 pm MST). We’re here to provide you with professional and attentive service.

Here is a link to our Refund and Return Policy.

If you would still like to return your equipment after reviewing this policy, please contact us first for authorization.

Please note that you will be responsible for return shipping. You may also be subject to a restocking fee.

If you have any questions, please don't hesitate to contact our customer support team at info@cantaesthetic.com or call us at USA: +1 ‪(786) 309-6888; HK: +852 57008919 during business hours (M-F, 8 am to 10 pm MST).

At Canta Esthetic, we truly understand that buying aesthetic equipment online can feel a bit uncertain when it comes to service and maintenance. That’s why we design our devices to be as easy to maintain and repair as possible, so many minor fixes can be done by you or a trusted local service provider.

Our friendly support team is always here to help you along the way, answering your questions, guiding you through troubleshooting, or sending genuine replacement parts directly to your door with clear instructions.

Sometimes, we might recommend you visit a local authorized service center for more involved repairs. If that’s the case, we’ll work closely with you and the service team to make sure everything goes smoothly.

In rare situations, we may ask you to send your equipment back to us for specialized service, but we do our best to avoid that whenever possible.

For helpful tips and how-to videos, please check out our YouTube channel.

Feel free to contact info@cantaesthetic.com or call us at USA: +1 ‪(786) 309-6888; HK: +852 57008919 during business hours (M-F, 8 am to 10 pm MST). We’re always here to help and make sure you get the most out of your equipment.

We don't want you to have to wait to start your beauty journey!

That’s why Canta Esthetic has partnered with Klarna and Afterpay to offer you a way to finance your equipment over time, so you can start your journey now.

Klarna and Afterpay are quick & easy, and allow you to choose your payments.

Feel free to contact info@cantaesthetic.com or call us at USA: +1 ‪(786) 309-6888; HK: +852 57008919 during business hours (M-F, 8 am to 10 pm MST).

This is our Shipping & Delivery. We know our premium aesthetic equipment is on everyone's wish list, and we are doing everything we can to fulfill those wishes!

At this time, we are only able to ship within the US and 35 countries or regions. We truly hope to expand our shipping to more locations soon.

Be sure to subscribe to our email list so you’ll be the first to know when international shipping becomes available.

Enjoy more savings with no sales tax—get the equipment you need without the extra cost. We don’t charge sales tax in the US and 35 countries/regions. For more details, you can refer to our Shipping & Delivery. 

Canta Esthetic works to boost every client’s beauty journey. Spend less and earn more with Canta Esthetic!

All Canta Esthetic devices come with a three-year limited warranty covering most major components, excluding consumable parts (such as handles, filters, or treatment tips) and any damage caused by misuse or water damage. For added peace of mind, we also offer extended warranty options available for purchase at checkout. Please note that extended coverage does not include consumable parts or the device battery. If you have any questions about what’s covered or how to request service, our support team is always here to help at info@cantaesthetic.com.

Click here to see your order status. Every client can track their order in real-time and enjoy peace of mind with our support team, which is always ready to assist whenever needed.

If you have any questions about what’s covered or how to request service, our support team is always here to help at info@cantaesthetic.com.

Canta Esthetic encourages you to read our Shipping & Delivery, also located on our website.

Feel free to contact info@cantaesthetic.com or call us at USA: +1 ‪(786) 309-6888; HK: +852 57008919 during business hours (M-F, 8 am to 10 pm MST). We’re always here to help and make sure you get the most out of your equipment.

Our headquarters are located in Hong Kong, China.

We’re in the office and available to help Monday through Friday, from 8:00 AM to 10:00 PM Mountain Standard Time (MST). Please keep in mind that these hours may vary on holidays.
If you have any questions, our support team is always here to help at info@cantaesthetic.com.

Canta Esthetic is not a Chinese company! We are an American Company based in Hong Kong and a California Corporation, with a corporate technical office in Los Angeles. We often get asked if we are a Chinese company due to the incredible value of our products, but Canta Esthetic is and always has been a US Company.

Retrospec is a real company, but this remains one of our favorite questions. We are a real company with offices in Hong Kong and a corporate technical office in California. You can even follow us on social media to see more of our products and our support team behind the scenes on Instagram, YouTube, and TikTok.

Yes, Canta Esthetic is proudly a U.S.-based company. We are registered in Hong Kong, with our corporate technical team located in California. Our team is made up of professionals born and raised in the U.S., and we work closely with a nationwide network of trusted partners and aesthetic professionals.

Before operating your Canta Esthetic devices, please read the User Manual for essential usage and safety guidelines.

To ensure our customers get the most relevant and updated information at all times, we have transitioned to online user manuals that are kept up to date by our team. We also help save a few trees along the way!

Feel free to contact info@cantaesthetic.com.

We know that setting up your professional aesthetic equipment for the first time can feel overwhelming. That’s why we provide clear, step-by-step guidance on our YouTube channel—from unboxing and installation to a full overview of key features. You can get started with confidence and ease.

Feel free to contact info@cantaesthetic.com.

Some of the Canta Esthetic devices need to be filled with purified water before launching. It is fundamental to protect the machine‘s successful operation from being overheated.  Attention: there are some categories that need to be prepared: cryolipolysis and beauty lasers.

If you have any questions about what’s covered or how to request service, our support team is always here to help at info@cantaesthetic.com.

Canta Esthetic devices have many handles, and each type of handle has its own hole sizes and locations. Before launching the machine, it is recommended that the client confirm each handle is connected to its right hole.

If you have any questions about what’s covered or how to request service, our support team is always here to help at info@cantaesthetic.com.

Before using your Canta Esthetic device, please ensure that all power connections are properly secured. If the device fails to power on (no electrical response), please follow the steps below:

If the device does not power on:

• Ensure the power cord is securely connected to both the power source and the device.
• Check if the power switch is turned on and not damaged.
• Inspect the power socket for a blown fuse inside the unit.
• Unplug and reconnect all cables to ensure tight and secure contact. Replace the power cord or socket if necessary.
• Replace the internal fuse if it appears burnt.

If the issue persists after these checks, please contact Canta Esthetic customer support for further assistance: info@cantaesthetic.com.

Canta Esthetic devices feature easy maintenance for prolonging your beauty journey. After operations, you can easily clean the handles with an alcohol-based cleanser. The handles need to be stored until dry thoroughly.

Feel free to contact Canta Esthetic customer support for further assistance: info@cantaesthetic.com.

• Manage Your Account

From the interface “My file” to enter software settings, click “Account Management” to check Personal Information, Change Password, Check Other Accounts, and Add New Account.

• Manage Your Personal Information

Click “Personal Information" to edit the image of the Administrator and the account name.

• Change Account Password

Click “Change Password” to change the account password (Notice: If you need to change your password, make sure to remember the new password. It is recommended that you do not set your password too difficult.)

For more details, please contact Canta Esthetic customer support at info@cantaesthetic.com for further assistance.

In many cases, your orders are sent to our warehouse for processing almost immediately after placing the orders, and shipping addresses can’t be updated. Regardless, please let us know right away if you entered the wrong address, and we’ll do our best to help you out.

Fill out the form here right away, and our support team will reach out to you as soon as possible. Unfortunately, if it’s already been processed, we will not be able to cancel your order.

No, if the order has a tracking number, then it’s already on the back of a trailer with the selected carrier and just hasn’t been scanned into their facility yet. On a normal weekday, it could take up to 48 hours (or longer during holiday/peak shipping periods) for the carriers to scan the shipment into their system. Please wait, and we will report your tracking number soon.

Let us know: info@cantaesthetic.com

We offer free shipping on all orders to the US and 35 regions! This offer is automatically applied to any order, so you don’t need the promo code.

For more questions: info@cantaesthetic.com

Proper maintenance is key for your Canta Esthetic devices to function for years to come. You can maintain your beauty devices to prolong your beauty journey.

• Daily Maintenance

Wipe down machine surfaces with a soft microfiber cloth after each use.

Disinfect contact handles by using alcohol-free, non-corrosive cleaning wipes approved for electronics.

Turn off and unplug the device when not in use for extended periods.

• Weekly Maintenance

Inspect all cables and connectors for signs of wear, loosening, or damage.

Check the camera lens and ensure it’s clean and dust-free to maintain high-quality imaging.

Empty or replace filters (if applicable), especially if your device uses a built-in air filter system.

• What to Avoid

Do not use alcohol-based or abrasive cleaners on the screen or lenses.

Avoid over-bending or pulling on cables, especially the power cord or handle connectors.

Never store the handle when it is wet—ensure it is fully dry before storing it to prevent internal damage.

For more details, please contact Canta Esthetic customer support at info@cantaesthetic.com for further assistance.

Ensuring proper care of your power supply and cables is essential for safe and consistent performance. Here are a few simple tips:

• Always use the original power adapter and cable provided with your devices to avoid compatibility issues or damage.
• Avoid over-bending or pulling the power cable, especially near the connectors.
• Keep the power plug and socket dry and free from dust or debris.
• Do not use the device with a damaged cord—replace it immediately if you notice fraying, burning, or loose connections.
• Unplug the device when not in use for extended periods to prevent potential power surges or unnecessary wear.
• Ensure stable voltage. If your region experiences power fluctuations, consider using a voltage stabilizer or surge protector.

If you experience any power-related issues or concerns, please contact us at info@cantaesthetic.com. Our support team is here to help.

When connecting the plug, make sure it is fully twisted and securely fastened. If not tightened properly, a gap may form, which can lead to sparking. To ensure your smooth operations, please read our guidebooks and teaching videos first.

For more details, please contact Canta Esthetic customer support at info@cantaesthetic.com for further assistance.

Store the device in its original packaging.

Keep it in a dry, well-ventilated area.

Avoid direct sunlight, extreme temperatures, and high humidity.

Do not store near flammable, explosive, or corrosive materials.

Keep the packaging elevated from the ground to prevent moisture damage.

Transport only in the original protective packaging.

Handle with care to avoid shock, vibration, or moisture exposure.

Do not transport with hazardous, flammable, or corrosive substances.

Follow any special handling instructions provided in the purchase agreement.

We work hard to deliver your parcel. However, sometimes shipping/handling and other factors can negatively impact the devices we provide. For this, we are deeply sorry.

According to our warranty, shipping damage must be reported to Canta Esthetic within 14 days of shipment arrival. The report should include all products (devices and accessories) with clear photos and videos. We will replace any parts deemed to have been damaged during shipping. 

Please send our Support Team a photo of the broken/damaged item(s) you received. We'll do our best to resolve this issue as quickly as possible.

For more details, please contact Canta Esthetic customer support at info@cantaesthetic.com for further assistance.

If your Canta Esthetic device won’t power on or the display remains blank, don’t worry—here are a few simple troubleshooting steps to help you quickly identify and resolve the issue:

• Check the Power Source

Make sure the power outlet is working by testing it with another device.

• Inspect the Power Cables

Confirm that the power cables are securely connected to both the device and the wall outlet.

Check for any visible damage or fraying.

Do not use a damaged cable.

• Try a Different Outlet

If the machine still can not work, try plugging it into a different outlet.

• Check the Power Switch

Ensure the main power switch on the device is turned on.

If the switch feels loose or unresponsive, please stop using it and contact support.

• Look for Operating Signs

Listen for any internal fan sounds or indicator lights.

If the screen is black but you hear sounds, the issue may be due to the display.

• Fuse Check (if applicable)

Some Canta devices include an internal fuse. If you suspect a blown fuse, please contact our team for guidance on replacement.

Still Not Working?

If you’ve completed the steps above and the device still doesn’t respond:

Disconnect the device from power, wait 30 seconds, and reconnect.

Try using a new or spare power cable (if available).

Contact our support team for a professional diagnosis.

We feel sorry that something is wrong with your devices, and we are working to address the issues hindering your operation. If any part of the Canta Esthetic device is damaged or needs replacement, we’re here to help.

Whether it's a handle, cable, wheels, or another component, please reach out to our support team with details about the issue. We’ll assist you in identifying the correct replacement and guide you through the next steps. Until we confirm your needs, we will deliver the replacement items to you as soon as possible.

To request a replacement or get more information, you can contact Canta Esthetic customer support for further assistance: info@cantaesthetic.com.

Many Canta Esthetic devices are equipped with plugs featuring quick and easy connections. These plugs connect key components—such as handles, probes, and control panels—to the devices, transmitting signals reliably.

If you're experiencing issues such as no response, no signal, or unexpected error codes, we recommend checking the quick-connect plugs first.

Here’s what to check:

Ensure all plugs are fully inserted and firmly connected. A loose connection can prevent proper operation.

Check for bent pins, dirt, or moisture inside the plug ports, as these can affect signal flow.

If applicable, unplug and reconnect the cable to reset the connection.

Do not force any connection; align the pins carefully to avoid damage.

If your device still isn’t functioning as expected after checking the plugs, please reach out to our support team for further guidance: info@cantaesthetic.com.

Please Read Before Use. For the safety of your clients, it is essential to confirm that they do not have any of the following conditions before using the device. If there is any uncertainty, we strongly recommend consulting a medical professional before treatment. Always perform a health assessment before treatment. When in doubt, consult a licensed healthcare provider before proceeding.